Privacy Policy

Introduction

At ShieldGuard Pro ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our phishing detection service.

Please read this Privacy Policy carefully. By using ShieldGuard Pro, you consent to the practices described in this policy.

Information We Collect

Personal Information

We may collect the following personal information:

Usage Information

When you use ShieldGuard Pro, we automatically collect:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages visited and features used
• Scan history and URLs analyzed
• Timestamps of your activities

Content You Submit

We collect and process content you voluntarily submit:

• URLs you scan for phishing detection
• Email content and headers (if using email scanner)
• Messages and QR codes you scan
• Notes and bookmarks you create

How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our phishing detection service
• Process and analyze URLs, emails, and messages you submit
• Generate threat detection reports and history
• Notify you of scan results and security alerts
• Manage your account and provide customer support
• Detect, prevent, and address fraud, abuse, and security threats
• Monitor service performance and ensure system reliability
• Send you service-related communications
• Enforce our Terms of Service

Information Sharing & Disclosure

We do NOT sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and infrastructure (AWS, Azure, Google Cloud)
• Database services (PostgreSQL)
• Cache and session management (Redis)
• Payment processing (Stripe, PayPal)
• Analytics and monitoring

Legal Requirements

We may disclose information if required to:

• Comply with valid legal process or government requests
• Protect our rights, privacy, safety, or property
• Investigate potential violations of our Terms
• Detect and prevent fraud or illegal activities

Business Transfers

If ShieldGuard Pro is acquired, merged, or sold, your information may be transferred as part of that transaction.

Data Security

We implement industry-standard security measures to protect your data:

• Encryption: Data in transit using TLS/SSL, data at rest using AES-256
• Access Controls: Strict access controls and authentication requirements
• Secure Infrastructure: Cloud hosting with enterprise-grade security
• Regular Audits: Periodic security reviews and vulnerability assessments
• Employee Training: Staff trained on data protection best practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your information for as long as your account is active or as needed to provide services:

• Account Data: Retained while your account is active; deleted within 30 days of account closure
• Scan History: Retained for 12 months; older scans archived or deleted
• Login Logs: Retained for 90 days for security purposes
• OAuth Data: Retained until you unlink your OAuth account or delete your account

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your account and associated data
• Portability: Request export of your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at privacy@shieldguard-pro.com.

Cookies & Tracking

ShieldGuard Pro uses cookies and similar tracking technologies:

Essential Cookies

Required for service functionality:

• Session management
• Authentication
• Security features

Analytics Cookies

Optional cookies for service improvement:

• Usage analytics
• Performance monitoring
• Feature usage tracking

You can control cookies through your browser settings. Disabling essential cookies may affect service functionality.

Communications

We may send you the following types of communications:

• Service Emails: Account notifications, security alerts, scan results
• Marketing Emails: Product updates, promotions (only with your consent)
• Support Responses: Customer support communications

You can opt out of marketing emails by clicking the unsubscribe link or updating your preferences in account settings.

International Data Transfers

ShieldGuard Pro is operated from India. If you access our service from other countries, your information may be transferred across international borders. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

Children's Privacy

ShieldGuard Pro is not intended for users under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Policy Updates

We may update this Privacy Policy periodically. We will notify you of significant changes via:

• Email notification to registered users
• Notice on our website
• Update to the "Last Updated" date above

Your continued use of ShieldGuard Pro after such changes constitutes acceptance of the updated Privacy Policy.